Handled AI LLC

Terms of Service

Effective date: October 18, 2026

These Terms of Service ("Terms") are an agreement between you and Handled AI LLC, a Florida limited liability company ("Handled", "we", "us"), 7058 Water Mill St, Palmetto, FL 34221. They cover the Handled website handledagents.com, Max (our AI sales assistant), the Handled mobile app (the "App") and the custom AI agents and related services we provide (together, the "Services").

Please read section 15. It requires most disputes to be resolved by individual arbitration and waives class actions and jury trials, unless you opt out.

1. Agreement and business use

By starting a trial, subscribing, creating an account or using the App, you agree to these Terms and our Privacy Policy. If you accept on behalf of a business, you confirm you are authorized to bind it, and "you" means that business ("Client") and its authorized users. The Services are for business use only and not for personal, family or household purposes. You must be at least 18. If you and Handled sign a separate written agreement or order form, it controls where it conflicts with these Terms.

2. The Services

Handled designs, configures and operates AI agents that can answer and follow up with your leads by chat, text, email and phone, book appointments, and help with administrative tasks, as described in your plan. Features may change over time; we will not materially reduce the core features of a paid plan during a billing period you have already paid for.

3. Accounts

Keep your sign-in details secure and tell us promptly at support@handledagents.com if you suspect unauthorized access. You are responsible for activity under your accounts and for the people you invite.

4. Free trial

• Length and start: new Clients may receive one free trial of 7 days. The trial starts when your agent goes live, not when you first chat with Max.
• No card, no automatic charge: no payment card is required to start, and the trial does not convert to a paid plan automatically. At the end of the trial your agent pauses unless you choose a paid plan.
• Trial limits: a trial includes up to 150 agent conversations and 60 call minutes, includes the features of the Growth plan, and may be subject to daily sending limits. When a limit is reached, the agent stops starting new outbound messages and calls for the rest of the trial.
• One per business: one trial per business, including affiliated businesses and locations. We may decline, shorten or end a trial for misuse, for duplicate trials, or if your use is not a fit for the Services.
• After the trial: if you do not subscribe, we delete trial data 60 days after the trial ends, as described in our Privacy Policy.

5. Plans, fees and automatic renewal

• Plans: current plans are Starter ($197/month, 300 conversations), Growth ($397/month, 1,000 conversations and 500 call minutes) and Pro ($797/month, 2,500 conversations and 1,500 call minutes, up to 3 agents or locations), with the features shown on our pricing page at the time you subscribe. Annual billing is offered at 10 times the monthly price for 12 months. There is no setup fee for standard builds. Custom integrations outside a plan are quoted separately and only billed with your written approval.
• Billing: fees are billed in advance for each monthly or annual period, in U.S. dollars, starting on the day you subscribe. Fees exclude taxes, which you are responsible for where applicable.
• Automatic renewal: your subscription renews automatically for successive periods of the same length (monthly or annual) at the then-current price for your plan until you cancel. We will tell you the price, billing frequency and how to cancel before you subscribe and in your confirmation email. For annual plans we will email you a reminder 30 to 60 days before the renewal date and cancellation deadline, stating that the plan will renew unless you cancel and how to cancel.
• Cancel anytime: you can cancel by emailing support@handledagents.com with the subject "Cancel", by replying to any billing email, or, if you subscribed online, through the self-serve billing portal linked in every receipt. Cancellation is as easy as signing up and takes effect at the end of the current billing period; you keep the Services until then. There are no cancellation fees.
• 30-day money-back guarantee: if you are a new Client and you cancel within 30 days after your first paid charge, we refund that first charge in full (for annual plans, the full annual fee). The guarantee applies once per business.
• Refunds: otherwise, fees already paid are non-refundable except where the law requires or where we cancel the Services without cause, in which case we refund the unused portion of the current period.
• Price changes: we will give at least 30 days' notice by email before a price increase takes effect. If you do not agree, cancel before the new price applies.
• Usage allowances: a "conversation" is all messages and calls between your agent and one lead or customer within a 24-hour period. Voice minutes are counted per second and totaled each month. We notify you at 80% of an allowance. At 100%, your agent keeps replying to new inbound inquiries for the rest of the month but pauses new outbound follow-ups until the next period, unless you approve an upgrade or an add-on block (currently 250 conversations for $40 or 250 call minutes for $60, for the current month only). We never charge for usage above your allowance without your prior approval. Fair use applies: we may limit traffic that is automated, abusive or far outside normal business use.
• Late payment: if a payment fails we will notify you and retry. We may pause the Services if payment remains overdue for 10 days after notice.

6. Your responsibilities for calls, texts and emails

Your agent communicates with your leads and customers on your behalf and at your direction. You are the sender of those communications for legal purposes, and you agree that:

• Consent: you will provide only contacts who have given the consent the law requires for the messages and calls you ask the agent to make, including prior express written consent for marketing calls or texts using automated technology or an artificial or AI-generated voice under the Telephone Consumer Protection Act (TCPA) and the Florida Telephone Solicitation Act (section 501.059, Florida Statutes). You will not upload purchased, rented or scraped lists.
• Opt-outs: you will honor opt-outs and do-not-call requests. Our agents honor STOP and similar replies automatically; you must not re-contact anyone who has opted out, and you must tell us of opt-outs you receive through other channels.
• Calling hours and do-not-call: you will comply with calling-time restrictions (including 8 a.m. to 8 p.m. in the recipient's time zone under Florida law), the National Do Not Call Registry and state do-not-call lists.
• Text-message registration: you will provide accurate business information for carrier registration (such as A2P 10DLC brand and campaign registration) and follow carrier messaging policies. Texting may not be available until registration is approved.
• Email: marketing emails sent for you must comply with CAN-SPAM, including accurate sender details, a valid physical address and a working unsubscribe link, and you will honor unsubscribes within 10 business days.
• AI disclosure and recording: you agree that your agent may identify itself as an AI assistant for your business. If you enable call recording, you are responsible for obtaining the consent of all parties where required, including under Florida law, which requires the consent of all parties.
• Accurate content: you are responsible for the accuracy of the business information, prices, policies and instructions you give us for your agent.

You will indemnify Handled for claims arising from contacts, lists, content or instructions you provide, or from your failure to meet this section.

7. AI output

Agents and Max generate responses automatically using third-party AI models (currently provided by Anthropic). AI output can be inaccurate, incomplete or inappropriate, and the same request can produce different results. You are responsible for reviewing how your agent represents your business and for decisions you make based on its output. Agents do not provide legal, medical, financial, tax or other professional advice, and must not be used for emergencies. We configure agents to hand conversations to you when they are unsure or a person asks for a human, but we do not guarantee that every conversation will be handled correctly, that any number of leads will be answered or booked, or any particular business result.

8. Acceptable use

You will not use the Services to: break any law or anyone's rights; send unsolicited, deceptive or harassing communications; impersonate any person or hide that a message is automated where disclosure is required; collect payment card numbers, Social Security numbers, health information subject to HIPAA, or other sensitive data through an agent unless we have agreed in writing; conduct debt collection, political robocalls or other regulated campaigns without our written approval; access another Client's data; interfere with, overload or reverse engineer the Services except as the law allows; or resell the Services without our consent.

9. Your data

You own the data you and your leads provide through the Services ("Client Data"). You give us permission to host, process and transmit Client Data only to provide, secure and improve the Services for you and as described in our Privacy Policy. We will not sell Client Data or use it to train third-party AI models. We may use de-identified, aggregated usage information to operate and improve the Services. You can export Client Data at any time during your subscription and for 90 days after it ends by emailing support@handledagents.com.

10. Our property

Handled owns the Services, the App, our prompts, workflows, templates and other materials, and all improvements to them. Your agent's configuration specific to your business is available to you while you subscribe. If you send us feedback, we may use it without obligation to you.

11. Third-party services

The Services depend on third-party providers such as AI model, hosting, telephony, messaging and email providers, and may connect to tools you use (such as your calendar or CRM). We are not responsible for third-party services, and your use of tools you connect is subject to their terms.

12. Suspension and termination

You may cancel as described in section 5, and you may delete your App account at any time (see our account deletion page). We may suspend or end the Services, or a specific agent, immediately if we reasonably believe you are violating section 6 or 8, a carrier or provider requires it, or it is needed to prevent harm; otherwise we will give you 30 days' notice. Sections 6, 7 and 9 through 19 survive termination.

13. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." HANDLED DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES OR AI OUTPUT WILL BE ACCURATE, UNINTERRUPTED OR ERROR-FREE.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) HANDLED WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, LEADS, BOOKINGS, GOODWILL OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY; AND (B) HANDLED'S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID HANDLED IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR FRAUD OR WILLFUL MISCONDUCT.

15. Dispute resolution, arbitration and class waiver

• Talk to us first: before filing a claim, email support@handledagents.com with a description of the dispute and the relief you want. We will try in good faith to resolve it within 30 days, and so will you.
• Binding arbitration: any dispute that is not resolved will be decided by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before a single arbitrator. The arbitration will take place in Manatee County, Florida, or by video conference if both parties agree. The Federal Arbitration Act governs this section. The arbitrator decides questions of arbitrability, except that a court decides the enforceability of the class waiver.
• Exceptions: either party may bring an individual claim in small claims court, and either party may seek an injunction in court to protect its intellectual property or stop misuse of the Services.
• Class action and jury waiver: claims may be brought only on an individual basis, not as a plaintiff or class member in any class, collective or representative proceeding, and you and Handled waive any right to a jury trial. If the class waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.
• Mass filings: if 25 or more similar demands are filed by or with the help of the same counsel, they will be administered in batches under the AAA's mass arbitration procedures.
• Opt-out: you may opt out of this section by emailing support@handledagents.com within 30 days after you first accept these Terms, with your name, business name and a statement that you opt out of arbitration.

16. Governing law and venue

These Terms are governed by the laws of the State of Florida and applicable federal law, without regard to conflict-of-laws rules. Any court proceeding permitted by these Terms will be brought exclusively in the state courts located in Manatee County, Florida, or the United States District Court for the Middle District of Florida, and both parties consent to personal jurisdiction there.

17. App store terms

If you downloaded the App from Apple's App Store: these Terms are between you and Handled, not Apple; Apple has no obligation to provide maintenance or support for the App; Apple is not responsible for any product warranty, claims relating to the App, or third-party intellectual property claims, which are Handled's responsibility to the extent required by these Terms; you confirm you are not in a country subject to a U.S. Government embargo and are not on any U.S. Government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the App Store or Google Play terms that apply to you. The App itself is free and contains no in-app purchases.

18. Changes to these Terms

We may update these Terms from time to time. We will post the new version here with a new effective date and give Clients at least 30 days' notice by email or in the App before material changes take effect. Changes will not apply to a dispute that arose before the change.

19. General

These Terms, with any order form and our Privacy Policy, are the entire agreement on this subject. If a provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them in a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Notices to you may be sent to your account email; notices to us must be sent to support@handledagents.com or Handled AI LLC, 7058 Water Mill St, Palmetto, FL 34221.

20. Contact

Handled AI LLC · 7058 Water Mill St, Palmetto, FL 34221 · support@handledagents.com

Last updated October 18, 2026. We may update this page from time to time; the date above shows when it last changed.